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FAQs

How can I pay for my order?

During the check-out process, you will be asked for payment method. You can choose from:

  1. PayPal (Credit/Debit Card)If you select PayPal and Credit/Debit Card, you will be redirected to a PayPal page once you tap on "Submit Order" as you will be asked to enter your card details.
  2. Bank Deposit, This option is payment via online fund transfer or bank branch deposit. We only have accounts under BPI and BDO. You will receive our bank details after you have complete the purchase order.  Please send proof of payment to contact@forthco.ph within 24 to 48 hours. Otherwise, your order will be cancelled.
  3. Cash on Delivery (COD). For COD, you will be asked to make a payment once the courier has delivered the order to your shipping address (appreciate if you can prepare the exact amount). 

Order Confirmation

A confirmation email will be sent for all successful orders made. This contains your order amount, order number, item(s) ordered, your billing and delivery address, including the payment method used and how you will be receiving order updates.

Receipt of this email means that your order will soon be picked, packed, and shipped! You'll get another email/sms care of xioexpress.com once your package has been picked up.


Can I cancel my order?

Yes, you can send an email to contact@forthco.ph and our Customer Care Team will get in touch with you. Note that you are only allowed to cancel your order up to (3) hours from the time of payment completion.

A refund will be issued if you have already paid for your order.

Shipping Schedule

In an effort to reduce carbon footprint, we only ship your orders once a week. We will gather all paid orders every Thursday and ship them out the following Monday.

Delivery Timeline

For Metro Manila, delivery is 1-3 working days from pickup date except Sundays and Holidays. For provincial, delivery is 4-5 days from pickup date except Sundays and Holidays. For office deliveries, our courier don’t deliver on Saturdays.

In the event that your shipping address is out of your preferred delivery zone, Our Customer Care Team will reach out to you via sms or email.

Order Tracking

Once your order gets shipped, an emails/sms notification is sent informing you of the tracking number. To know the status of your order, just click https://xioexpress.com/#/home and enter the tracking number.

Returns Policy

You have 7 days from the date of delivery acceptance to exchange the item, kindly send us an email at contact@forthco.ph

Returned items may be exchanged provided that the conditions are met. Please be advised that our Customer Care Team evaluates all returned items to confirm its condition. Allow us to evaluate the item for a maximum of 3 business days.

Return Conditions:

  1. You have seven (7) days to return an item from the date it was accepted (Delivery date)
  2. An email should be sent at contact@forthco.ph with the subject : Item Return Request – Order number
  3. All returned items must be in its original packaging (with tags intact) and in good condition.
  4. We will shoulder the shipping cost if the item for return is due to manufacturing defect.

Accepted Reasons for Return:

Your item may be exchanged for:

  1. Change of size and item (one time change only) or :
  2. Manufacturing defect

Customer Care

Didn't find the answer to your question on our FAQs? We take pride of our top-notch customer service just tap on the contact us link at the bottom part of our website and we will respond to you within 24 hours.

You can also reach us by sending an email to contact@forthco.ph available from Monday to Friday, 9am-5pm.